Learn How To Fix the Ford Sync Black Screen of Death [ Latest Guide ] 2024

Don’t you hate it when your trusted Ford Sync system suddenly crashes? Well, you’re not alone! Countless Ford owners have faced this frustrating issue. Discover the ultimate solution to revive your Ford Sync system in a simple and hassle-free way.

Say goodbye to expensive repairs and long customer service calls. Take charge and let us guide you step-by-step through the entire process.

Get ready to delve into the world of DIY car tech repairs. Trust us, by the end of this journey, you’ll not only fix the problem but also feel like a car-tech expert.

Let’s begin.


Ford Sync has revolutionized in-car entertainment and connectivity for many users. With its integration of smart devices and the car’s infotainment system, Ford drivers have a cutting-edge experience right at their fingertips. But like all technologies, it’s not without its glitches.

The Ford Sync System: A Brief Overview

Ford Sync, primarily developed by Ford and Microsoft, offers voice-controlled communication, entertainment, and navigation functions. It’s the bridge between your phone and your car, making your drive more comfortable and connected.

Common Issues with Ford Sync

While Ford Sync is generally reliable, some users report issues, with the most notorious being the Black Screen of Death. But what is it, and how can you tackle it?

What is the Ford Sync Black Screen of Death?

A terrifying name for a rather simple issue: the screen goes black, and the system becomes unresponsive.


You might notice:

  • The screen suddenly turns black.
  • Touch controls and voice commands don’t respond.
  • Audio might still play but can’t be controlled.


  • Potential causes include:
  • Software glitches.
  • Overheating of the system.
  • A corrupted software update.

Steps to Fix the Ford Sync Black Screen of Death

Don’t panic; there are several solutions you can try!

Preliminary Steps

  • First, ensure your vehicle is in park, and it’s safe to troubleshoot.
  • Power Cycling the System
  • Just like your computer, sometimes all the system needs is a restart.
  • Turn off the car.
  • Open the driver’s door for 30 seconds (this helps in turning off the system).
  • Restart your car.

Fuse Reset

  • Sometimes, the system needs a harder reset.
  • Turn off the vehicle.
  • Locate the fuse box (usually under the dash).
  • Find the fuse for the Sync system and pull it out for a minute.
  • Replace the fuse and start the car.
  • Master Reset
  • This will reset the system to factory settings.
  • Navigate to Settings on your system.
  • Select System, then Master Reset.
  • Updating the System Software

Make sure your system has the latest software. Check the Ford website for updates, download to a USB drive, and update your system following their guidelines.

Preventive Measures

A stitch in time saves nine, right?

Routine Software Updates

Ensure your system is always updated. This helps iron out any bugs or glitches.

Avoiding Direct Sunlight and Overheating

Keep your car parked in the shade whenever possible. Excessive heat can affect the system’s performance.

Proper Shutdown Procedures

  • Ensure your car is off and not in accessory mode when not in use.
  • Seeking Professional Help
  • If none of the above solutions work.

When to Contact the Dealer

If you’ve tried the above fixes and the problem persists, it might be time to see the professionals.

Warranty Coverage

Check your vehicle’s warranty. Some Sync issues might be covered, saving you potential repair costs.

Explore the Best Ford Sync mobile apps For Andriod 2023 for a seamless driving experience with enhanced connectivity and entertainment features.

How do i reset my ford sync when the screen is black?

If you’re experiencing a black screen on your Ford Sync system and need to perform a reset, follow these steps:

1.   Turn Off Your Vehicle:

  • Ensure your vehicle is parked safely.
  • Turn off the ignition and remove the key, or press the engine start/stop button to turn off the engine.

2.   Open the Driver’s Side Door:

  • Open the driver’s side door to fully power down the vehicle’s electrical systems.

3.   Wait for a Few Minutes:

  • Allow the vehicle to sit undisturbed for at least 3 to 5 minutes. This ensures that all systems completely power down.

4.   Close the Door and Restart:

  • Close the driver’s side door.
  • Restart your vehicle by turning on the ignition or pressing the engine start/stop button.

5.   Access the Sync System:

  • Once the vehicle is restarted, access the Ford Sync system using the touchscreen.

6.   Perform a Master Reset:

  • Locate the Sync settings on the touchscreen.
  • Navigate to “Settings” and then “System.”
  • Look for an option like “Master Reset” or “Factory Reset.”
  • Confirm the action. Note that a master reset will erase all personal settings, so be sure to have any important information backed up.

7.   Disconnect and Reconnect Battery (Optional):

  • If the black screen issue persists, you may consider disconnecting the vehicle’s battery for a few minutes.
  • Locate the vehicle battery (usually under the hood).
  • Disconnect the negative terminal using a wrench.
  • Wait for 5 minutes and then reconnect the terminal.

8.   Check for Updates:

  • After the reset, check if there are any available updates for your Ford Sync system.
  • Connect to Wi-Fi if your vehicle supports it.
  • Navigate to “Settings” and then “System.”
  • Look for an option like “Software Updates” and follow the prompts to update the system.

9.   Contact Ford Support (If Necessary):

  • If the screen remains black despite the reset and updates, it’s advisable to contact Ford Customer Support or visit a certified Ford dealership for further assistance.


The Ford Sync Black Screen of Death can be daunting, but with a bit of patience and troubleshooting, it’s often fixable. Always prioritize safety when trying these fixes and don’t hesitate to seek professional help if needed.


Q: Is the Ford Sync Black Screen of Death a common issue?

A: While some users report it, it’s not universally experienced by all Ford Sync users.

Q: Will a Master Reset delete all my saved settings?

A: Yes, it will reset the system to factory settings. Ensure you’ve backed up any essential data.

Q: How often should I update my Ford Sync system?

A: Regularly check the Ford website for updates. Usually, updating once or twice a year is sufficient.

Q: Is the Black Screen of Death covered under warranty?

A: It depends on your vehicle’s warranty terms and the cause of the issue.

Q: Can third-party apps cause the Black Screen of Death?

A: While rare, some third-party apps might interfere with the system. Ensure you only use recommended apps with Ford Sync.

Q:Why Did Ford Sync Screen Lose Color And Go To Black And White Display?

A: The Ford Sync screen may lose color due to a software glitch or display issue. Try rebooting the system or seek professional assistance for resolution.

Q: Why Does The Sync 3 Screen On Ford Escape Turn Black And Then Blue?

A: The SYNC 3 screen on Ford Escape may turn black and then blue due to a software glitch or system update. Try restarting the system for resolution.